MUHAMMEDSHADI

IT Support & System Administrator
IT support and system administration for multi-division businesses: service desk, networks, cloud, CCTV and AI-built tools.
Open to international roles
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Shadi smiling, writing at his deskKERALA, INDIA
About

I keep the systems behind a business running, and build the tools that make them easier to run.

Four years across IT support, system administration, application support and network infrastructure. I started out installing networks and CCTV on client sites, and now run centralized IT support for a group of companies spanning pharmacy, surgical, production, food and beverage, and sports.

0+Years in IT
0%Faster ticket handling
0%Better first-contact resolution
0%Fewer repeat issues
Journey

Through time

Turn the dial. Scroll over it, tap a card, or use the arrow keys.

A
journey
through
time

What I do

Three things I handle every day. Tap a card to flip it for the details.

Service desk

Every user, every division

  • Microsoft 365, Outlook and Teams support
  • ERPNext and EcoGreen access and approvals
  • Remote fixes over AnyDesk, TeamViewer and RDP
  • 15% better first-contact resolution
See toolkit →
Infrastructure

From cable run to camera angle

  • Routers, switches and LAN/WAN setup
  • CCTV mapping, DVR/NVR and IP configuration
  • Smart classroom and conference-room AV
  • 20% faster project implementation
See journey →
Building

Small tools, real problems

  • Flask IT and procurement ticketing system
  • Player Bid app for football and cricket
  • Built with Claude, ChatGPT, Gemini and Replit AI
See work →
Selected work

Built & deployed

Shadi working at a laptop in the officeON THE JOB
Internal tool · Python01

IT & procurement ticketing system

A web app where staff raise IT and purchase requests, and the IT team tracks each one to closure.

FlaskPythonInternal
What it does
One place to raise IT and procurement requests, so each one can be assigned, followed and closed.
How it's built
Python and Flask, developed and maintained in-house.
AI-assisted build02

Player Bid app for tournaments

A web app for running player bidding at football and cricket tournaments.

Replit AIWeb appFootball · Cricket
What it does
Handles player bids for football and cricket tournaments.
How it's built
AI-assisted development with Replit AI.
Field deployments03

Network, CCTV & smart classroom installs

End-to-end deployments across client sites at dB Craft Technologies, from cable runs to the last camera angle.

LAN/WANDVR/NVRAV systems
Scope
Router and switch configuration, CCTV mapping and layouts, camera positioning, DVR/NVR and IP setup, interactive panels and conference-room AV.
Results
20% faster average project implementation and 30% fewer repeat technical issues through structured troubleshooting and documentation.
Toolkit

What I work with

Live network · move your cursor

IT support & service desk

Incident & ticket handlingFirst-contact resolutionUser access managementIT asset allocationVendor coordinationTechnical documentationSpiceworks

Remote support

AnyDeskTeamViewerUltraViewerRemote Desktop (RDP)

Systems & identity

Active Directory: users, groups, OUsWindowsLinuxmacOSPowerShellCommand Prompt

Microsoft 365 & collaboration

Outlook & mailbox setupTeamsOneDriveExcelPowerPointSlackGoogle Workspace

Business apps & cloud

ERPNext: access, print formats, approvalsEcoGreen (C-Square)Microsoft Azure

Networks & CCTV

TCP/IPLAN/WANRouters & switchesIP configurationCCTV · DVR/NVRSmart classroom AV

Security & backup

Windows DefenderQuick HealNortonData backupBasic security controls

AI toolkit

ClaudeChatGPT · GPT-4oGeminiAI agentsReplit AIHiggsfieldComet browser

Building tools

Python · FlaskGoogle Apps Script
Certifications
Microsoft

Azure Administrator Associate

EARNED 2024
Cisco

CCNA, course completion

NETWORKING
HP LIFE

Agile Project Management

PROJECTS
IIT Delhi

ADAS & Machine Learning workshop

WORKSHOP
Contact

Let's talk

Open to IT support, system administration and infrastructure roles, in India or abroad, and happy to relocate.

muhammed.shadi.pc@gmail.com
LinkedIn ↗
Kerala, IndiaEnglish · Malayalam · Tamil · Hindi
Shadi smiling in a denim jacket, black and whiteSEE YOU SOON
Shadi smiling in a busy city street at night, black and white
SHADI.PCKerala → anywhere